MonkeyDial
(941) 208-0470 Call us
HVAC, septic, plumbing, any service and product support

A 24/7 virtual receptionist that answers, qualifies, and books jobs for your trade business.

A virtual assistant that handles calls, books appointments, and sends you the details — so you can work.

Hear it answer as your business (941) 208-0470

Anywhere callers need a conversation that gets them where they're going.

A gorilla in a tactical vest holding a phone showing the MonkeyDial dial pad

What one missed call costs you

Missed potential a month $15,167
Missed potential a year $182,000

That's money you already spent to make the phone ring.

Not every call is a job. If even one in three is, that's $5,056 a month.

Hear it answer as your business
72%

Of consumers say they'd choose the business that responds first.

If you send a lead to voicemail, they rarely leave a message—they simply call the next trade business on Google.

— Moneypenny consumer research, 2026

$182k

A year in missed potential at 10 missed calls a week.

That's a $350 job behind every missed call. Put your own numbers in the calculator above.

— MonkeyDial missed-call calculator

69%

Of callers who reach voicemail hang up without leaving a message.

Voicemail isn't a safety net for your business—it's a dead end where potential jobs go to disappear.

— Moneypenny Small Business Call Report, 2016

Build your receptionist

See how your calls could be handled.

  1. When should your receptionist answer?

    • Every call, first ring. Your receptionist is the first voice every caller hears. Your number forwards to it, or you move the number over.
    • When nobody picks up. Your phone rings first. If nobody picks up after a few rings, the call comes to your receptionist.
    • When your line is busy. When your front desk is already on a call, your phone system rolls the next one to your receptionist.
    • Nights and weekends. After you close, your phone system sends calls to your receptionist on the schedule you set.

  2. Greets and listens

    It answers as your company and finds out why they're calling.

  3. What do people call you about?

    • An emergency. It's already asking things like: Is anyone in danger? Is water, gas or smoke involved? What's the address?
    • A repair or new service. It's already asking things like: What's it doing? How long has it been going on? What's the address?
    • Maintenance or a tune-up. It's already asking things like: What's due for service? When was it last serviced? What days work for you?
    • Booking or changing an appointment. It's already asking things like: Is this a new visit or a change? What day and time work? Which address?
    • A quote or pricing. It's already asking things like: What do you need done? How big is the job? When are you hoping to start?
    • Where's my tech?. It's already asking things like: What's the name on the job? Which address? Is anything wrong, or are you checking in?
    • Support or how-to. It's already asking things like: Which product or model? What's it doing? What have you tried?
    • Sales questions. It's already asking things like: What are you looking for? Is it for a home or a business? When do you need it?
    • Billing. It's already asking things like: Which invoice or account? What's the question about it? What's the best number to call you back?

  4. Build each call

    • Capture the details. Name, number, address and what they need, written up.
    • Schedule the appointment. Offers times you really have open and books it.
    • Dispatch. Puts the job in front of the right tech.
    • Answer common questions. Hours, service area, job status, what you do and don't do.
    • Put it through to you. Rings you or whoever is on call, live.
    • Route to the right person. Works out who they need and rings that person or line.
    • Ring your team. Tries your front desk or team. Your receptionist stays on if nobody picks up.
    • Transfer it. Hands the call to your team. Your phone system takes it from here.
    • Send the details. Where the write-up goes. Pick as many as you like.

    Any email, Gmail, Outlook / Microsoft 365, Text message, WhatsApp, Telegram, Slack, Microsoft Teams, Google Chat, ServiceTitan, Jobber, Housecall Pro, HubSpot, Salesforce, Zoho CRM, Pipedrive, Google Calendar, Outlook Calendar, Apple Calendar, Zapier, Make, n8n, Webhook / API, Something else, Something else, Something else, Something else.

Who it's for

Made for business with phones

  • HVAC

    The good day
    First hot week of summer. Every truck's booked and the phone won't quit.
    Then
    You're up in an attic when the next one rings. Voicemail. They call the next shop on the list.
    Now
    It answers on the first ring. No-AC calls get put through to you; tune-ups land on the calendar.
    Hear it answer as an HVAC shop 

  • Plumbing

    The good day
    A full board of jobs and a van stocked for all of them.
    Then
    You're under a sink when a burst-pipe call comes in. By the time you call back, someone else is already there.
    Now
    It answers while you work, gets the address and how bad the leak is, and reaches you for the ones that can't wait.
    Hear it answer as a plumbing company 

  • Septic

    The good day
    Pump-outs booked, the truck's out, the schedule's full.
    Then
    A backed-up line calls at 9 on a Saturday night. Nobody picks up, so the job goes to whoever does.
    Now
    It answers nights and weekends, gets the address and what's backing up, and reaches you when it can't wait.
    Hear it answer as a septic company 

  • Roofing

    The good day
    A storm rolls through and the phone lights up. Your busiest week of the year.
    Then
    Your crew's on a roof, the line's ringing over itself, and half the callers give up and dial the next roofer.
    Now
    Every caller gets answered, the damage and address written down, and inspections booked while your crew keeps working.
    Hear it answer as a roofing company 

  • Electrical

    The good day
    Panel upgrades scheduled, service calls lined up, a good week on the books.
    Then
    You're mid-install with the power off when a "lights flickering, smells like burning" call rings out.
    Now
    It answers, asks the safety questions first, and puts the urgent ones straight through to you.
    Hear it answer as an electrician 

  • Garage doors

    The good day
    Spring and opener jobs lined up across town.
    Then
    A door's stuck shut with the car inside, the customer's late for work, and your phone goes to voicemail. They call the next company.
    Now
    It answers, finds out if the car's trapped, and gets the urgent ones to you and the rest on the schedule.
    Hear it answer as a garage door company 

  • Pest control

    The good day
    Quarterly routes running and new sign-ups coming in every week.
    Then
    Someone found mice in the kitchen. They want help today, they call three companies, and they book the first one that answers.
    Now
    You're the one that answers. It gets the address and what they're seeing, and books the inspection.
    Hear it answer as a pest control company 

  • Locksmith

    The good day
    Lockouts, rekeys and installs all day long.
    Then
    A lockout won't wait. If the call rings out, they're on to the next locksmith before you can call back.
    Now
    It answers every call, gets the location and what's locked, and puts it through to you or whoever's on call.
    Hear it answer as a locksmith 

  • Towing

    The good day
    Trucks out, calls coming in, a busy night on the road.
    Then
    A driver's stuck on the shoulder at 2 a.m. They call once. If nobody answers, they call the next tow company.
    Now
    It answers at any hour, gets the location, the vehicle and where it's going, and gets the call to your driver.
    Hear it answer as a towing company 

  • Water and fire restoration

    The good day
    Crews out drying, cleaning and rebuilding. Jobs on every board.
    Then
    A basement's flooding at midnight. The homeowner calls every company they can find, and the first to answer gets the job.
    Now
    It answers at midnight, gets the address and what happened, and reaches your on-call crew.
    Hear it answer as a restoration company 

  • Property management

    The good day
    Units full, rent coming in, owners happy.
    Then
    Tenants call about leaks, lockouts and noise at all hours, and every one of those calls lands on you.
    Now
    It answers tenants, writes up the maintenance requests, and only puts the emergencies through to you.
    Hear it answer as a property manager 

  • Product support

    The good day
    Your product's selling and customers are using it.
    Then
    And every one of them has the same five questions, all day, while your team tries to get work done.
    Now
    The common questions get answered on the call, and the tricky ones reach your team already written up.
    Hear it answer as your support line 
How it works

We build it, run it, and keep making it better

1

We design

Around your goals: what every caller should get, what counts as urgent, and who hears about it and how. We map out the ideal setup with you.

2

We build

We set it up and work with your phone carrier or IT team to put it on the line you already use. Nothing for you to install or learn.

3

We run

From the first call and every month after, we review how the conversations go and adjust as real calls come in.

Hear it answer as my business